Terms of use

1. The service

ConoceValencia is a free information service about transport, bikes, events and the Fallas in València. It offers maps, timetables, stops, lines and an events calendar, and optionally lets you create an account to save favourites. It is available as a website and as a mobile app for Android and iOS, which adds live navigation, widgets and the option to add events to your calendar. The basic features are free; there is also an optional paid subscription, ConoceValencia Plus (see section 6).

2. Using the service

You can use the website and download and use the app freely and free of charge to consult the information. You do not need to register to access most of the content.

3. Your account

Registration is optional and lets you save favourites and sync them across devices: it is the same account on the website and in the app. You can create an account with your email and a password, or through Google sign-in or, in the iPhone app, Sign in with Apple.

You are responsible for keeping your password confidential and for the activity carried out from your account. You must provide accurate information and a valid email, and be over 14 years old (or have the authorisation required by law).

4. Acceptable use

When using the service, whether on the website or in the app, and especially the feedback panel, you undertake not to:

• Submit unlawful, offensive or defamatory content, or content that infringes the rights of others.
• Impersonate other people or provide false information.
• Carry out mass or automated data extraction, overload the service or attempt to access others' areas or accounts.
• Introduce malicious software or interfere with the operation of the site.

5. The mobile app

We grant you a personal, free, revocable and non-exclusive right to install and use the app on your devices. You may not decompile, modify, redistribute or publish it as your own, beyond what the law mandatorily allows. Downloading and updates are additionally governed by the terms of the store you install it from (Google Play or the App Store). If you download it from the App Store, Apple's Standard Licensed Application End User License Agreement also applies.

Some features request system permissions (location, calendar and notifications). They are optional: if you deny them, the app still works and those features will ask you to enter the details manually. You can revoke them at any time in your device settings. Details of what data we process with each permission are in the Privacy Policy.

Live navigation, the alight and transfer alerts and real-time arrival times are indicative: they depend on GPS signal, network coverage and third-party data that can fail or arrive late. They do not replace your own attention or the operator's official information, so pay attention to your surroundings, to signage and to service staff, and do not handle your phone while driving. Tracking during a trip consumes battery and data.

We may release updates and, when a service change makes it necessary, require a minimum app version in order to keep using it.

6. ConoceValencia Plus (subscription)

ConoceValencia offers an optional subscription, ConoceValencia Plus, which extends the assistant and alerts: more assistant searches per day, more arrival alarms at once, digests at a set time, “my train” with delay alerts and more cinema, event and car park alerts. What it includes and the current prices are on the “ConoceValencia Plus” page of the website. Everything else —map, live arrivals, events, cinema listings, directions and favourites— remains free. Alerts are received in the mobile app, on iPhone and on Android.

Plus goes with your ConoceValencia account: you can use it on the website and on any device where you sign in with it. Before you confirm the purchase, you are shown the price including taxes, the period (monthly or yearly) and, if there is one, the free trial, with its length and the amount that will be charged when it ends.

If you subscribe in the Android app, Google Play takes the payment and handles receipts, renewals and cancellations under its own terms. The subscription renews automatically at the end of each period unless you cancel it, at least 24 hours before it ends, from the subscriptions section of Google Play. If Google Play cannot charge a renewal, it may keep Plus active during a grace period while it retries.

If you subscribe in the iPhone app, Apple takes the payment through the App Store, charged to your Apple Account when you confirm the purchase, and handles receipts, renewals and cancellations under its own terms. The subscription renews automatically at the end of each period and is charged within the 24 hours before it ends, unless you cancel it at least 24 hours beforehand from Settings → your name → Subscriptions. If Apple cannot charge a renewal, it may keep Plus active during a grace period while it retries.

If you subscribe on the website, our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders placed on the website. Paddle takes the payment, issues the invoice, handles taxes and provides all customer service for the order and returns, under its Buyer Terms. The subscription renews automatically at the end of each period until you cancel it, from the management link in your purchase email or at paddle.net.

In all cases, after cancelling, Plus stays active until the end of the period already paid and nothing more is charged; if you cancel during the free trial, nothing is charged. When the subscription ends, the account returns to the free plan without losing your data. Refunds are governed by our Refund Policy, which respects your right to withdraw from the purchase within 14 days of the first payment.

We may change the price or what Plus includes. If the price goes up, we will let you know before it applies to your subscription and you can cancel it at no cost; on Google Play and the App Store their rules on price changes also apply.

7. Feedback and content you submit

When you send us suggestions or reports through the feedback panel, you grant us permission to use them in order to handle your message and improve the service, without this entitling you to any compensation. You are responsible for the content you submit.

8. Accuracy of information

Information about transport, events and Fallas comes from third-party sources (open data, venues, public feeds) and is provided for guidance and “as is”. We do not guarantee its accuracy, availability or currency; always confirm important details with official sources before travelling or attending an event.

9. Intellectual property

The software, design and original content of ConoceValencia belong to the owner. Third-party data and the trademarks cited belong to their respective owners. You may not reproduce or exploit the site beyond its normal use without authorisation.

10. Service availability

We strive to keep the service available, but there may be interruptions, maintenance or changes. We do not guarantee uninterrupted availability and may modify or withdraw features.

11. Limitation of liability

The service is provided “as is”. To the extent permitted by law, the owner is not liable for indirect damages arising from the use of the service or from decisions made based on the information published.

12. Closing your account

You can stop using the service and delete your account at any time from your profile or by writing to us. We may suspend or terminate accounts that breach these terms.

13. Changes to the terms

We may update these terms to adapt them to service or legal changes. We will always publish the current version on this page, together with its last-updated date.

14. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts of Valencia (Spain), unless applicable consumer law establishes another venue. If you have any questions, write to us at contacto@conocevalencia.es.